Frequently Asked Questions
1 Buying an admission pass
1.1 Can I buy an admission pass for someone else?

Yes.

You can buy an admission pass for someone else or for a gift.

They will need your order number when they visit the Museum.

All individuals must be present at the same time i.e. we are unable to give two Annual Passes on one day and two further Annual Passes on a different day from the same order.

If the people you have bought admission pass for, don't want a named pass, then their entry will be for one day only. 

 

1.2 I won a ticket in a competition, when can I use it?

You can use a ticket you have won in a competition anytime during the normal opening hours of the Museum, up until the valid date stated on your winner's pass.

 

1.3 Do I have to book admission passes online before visiting?

No.

We will not require visitors to pre-book or pre-pay for their admission passes.

You can buy an admission pass, using this website, or you can simply come to the Museum during opening hours and buy your pass at the reception desk.

The only exception is for groups of more than 10 people, who want to visit together and claim the reduced rate of admission. These groups must be booked in advance. Please contact the Museum if you want to make a group booking.

1.4 When will I receive my admission tickets?

When you buy your tickets online you will receive an email confirmation of your purchase.

Please bring along your order confirmation number from the email with you and have it ready to tell the staff when you arrive. Our team will then issue you with your Annual Passes.

All individuals must be present at the same time i.e. we are unable to give two Annual Passes on one day and two further Annual Passes on a different day from the same order.

If you do not want a named pass, then your entry will be for one day only. 

 

1.5 When is my new purchased admission pass valid from?

Your admission pass is valid for 12 months from the first time you visit the Museum.

Please bring along your order confirmation number from the email with you and have it ready to tell the staff when you arrive. Our team will then issue you with your Annual Passes.

All individuals must be present at the same time i.e. we are unable to give two Annual Passes on one day and two further Annual Passes on a different day from the same order.

If you do not want a named pass, then your entry will be for one day only. 

 

2 Gift Aid
2.1 Do you charge more if I want to Gift Aid my admission?

No.

We don't charge more if you want to Gift Aid on your admission.

 

2.2 What is Gift Aid?

Gift Aid is a tax relief allowing U.K. charities to reclaim an extra 25% in tax on every eligible donation made by a U.K. taxpayer.

If you select 'Yes' before you add admission passes to your cart, then you are confirming that you are a U.K. taxpayer and that you pay income or capital gains tax in the U.K. at a rate at least equal to the amount reclaimed on their donations in the current tax year. 

 

3 Existing Annual Pass holders
3.1 If I already have an Annual Pass, do I need to book in advance to visit?

No.

If you are already an Annual Pass holder you will not need to book to make a return visit. 

Please remember that we may ask you to show your ID to show that you are the individual named on the Annual Pass. Please help us to stop the abuse of our generous Annual Pass scheme by bringing your ID with you when you visit.

 

3.2 Are you extending the expiry date for existing Annual Passes?

There are no further extensions for visitors coming to the Museum who already have an annual pass.

 

4 Buying from the online Gift Shop
4.1 When will my shop purchase be ready to collect?

The only item we have available for purchase at the present time is our Museum Guidebook. Most visitors chose to buy a guidebook when they have bought admission passes. You will receive your guidebook when you receive your admission passes.

If you have bought a guidebook (and no admission passes) please just come to the Museum reception, during opening hours with your order number. Your order number is on the email you received after purchasing your items.

 

4.2 When will I receive my shop purchases?

For the time-being we are not shipping or delivering items bought from the online shop (with the exception of Art Gallery exhibition catalogues). We are only offering a click and collect service.

When you arrive to collect your order, please have your order number with you. This is on the order confirmation email you received after buying your gifts.

 

5 General online buying questions
5.1 Is my online payment secure?

PayPal and Stripe are our secure payment gateways for debit and credit cards.

 

5.2 Can I make a purchase over the telephone?

No.

At present we are unable to take payments for admission passes over the telephone.

 

5.3 What will my details be used for?

Your contact details will be used for two reasons.

The first is simply so that we can find you on our systems if you need to ask a question about your order.

The second reason is if you have chosen to Gift Aid on your admission. We pass on your details to the HMRC when we make our Gift Aid claims.

Your details are held in accordance with the Data Protection Act. We will never pass on your to anyone other that the HMRC. We do not add you to our marketing database unless you have specifically signed up to receive our newsletter.